Shipping Policy

Last updated: 19 October 2026

Thank you for shopping with Flametree Wines. We offer delivery throughout Australia and Singapore, bringing our Margaret River wines directly to your door.

This policy outlines our shipping arrangements, delivery times, costs and other important information.

Order Processing

Orders are processed as promptly as possible following confirmation of payment.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.

Shipping Destinations

Australia

We deliver to eligible addresses throughout Australia using our selected delivery partners.

Singapore

We offer international delivery to Singapore, including shipments for our Singapore Wine Club members and individual wine purchases via our online store.

All Singapore orders are shipped through our designated international freight and delivery partners.

Shipping Costs

Australia

Shipping costs are calculated at checkout based on your delivery location and order size.

Complimentary shipping may be available for qualifying orders or Wine Club members, subject to applicable membership benefits and promotions.

Singapore

Singapore Wine Club members receive a discounted flat-rate shipping fee of AUD $150 per shipment of 12 bottles or more.

This discounted rate is exclusive to Singapore Wine Club members and does not include import duties, taxes or other applicable customs charges.

Shipping charges for other Singapore orders, where available, will be calculated and displayed at checkout.

Delivery Times

Estimated delivery times are provided at checkout or upon order confirmation, where available.

Australian and Singapore delivery times may vary depending on location, shipping arrangements and customs clearance requirements.

Delivery timeframes are estimates only and may be affected by circumstances beyond our control, including freight delays, weather conditions, public holidays and customs processing.

Singapore Import Duties & Taxes

All wine shipments to Singapore are subject to applicable Singapore customs regulations, import duties and taxes.

Singapore Wine Club members are responsible for paying all applicable import duties, GST and customs-related charges upon arrival in Singapore. These charges are additional to the AUD $150 discounted shipping fee and are not included in the wine purchase price.

Any applicable charges will be assessed in accordance with Singapore's import regulations and may be collected by the freight or customs clearance provider before delivery.

Order Tracking

Once your order has been dispatched, we will provide tracking details by email where supported by the delivery provider.

Please allow time for tracking information to become available, particularly for international shipments.

Delivery Address & Requirements

Please ensure your delivery address, contact details and telephone number are accurate when placing your order.

As our products contain alcohol, deliveries are subject to applicable liquor laws and age verification requirements in the destination country.

Orders must be received by a person of legal drinking age, and proof of age may be requested upon delivery.

Lost, Damaged or Delayed Orders

We take care to ensure your wines are securely packaged for delivery.

If your order arrives damaged, is significantly delayed or does not arrive, please contact our team as soon as possible so we can investigate with our delivery partner and assist with a resolution.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We will endeavour to accommodate requests before dispatch. However, once an order has been shipped, changes or cancellations may not be possible.

Any applicable refunds will be processed in accordance with our Refund Policy and Australian Consumer Law where applicable.

Contact Us

For shipping enquiries or assistance with your order, please contact:

Flametree Wines

Email: admin@flametreewines.com