Family Tree Club Membership Packs - September 2024
Our Family Tree Wine Club is a fantastic way to stay in touch with your Flametree Family and enjoy delicious Margaret River wines at two key times of the year; Spring and Autumn. Our next shipment out to members all over Australia is September 2024 and we have a great selection of wines for you this time around.
As a valued part of our family, we want to ensure that you are receiving the right wines to the right delivery address and that you don't miss out on your case due to any payment errors. Please take a couple of moments to log in to your account to confirm whether you are still happy with your current wine club selection and check that all your details are correct. Please check the following and update as required:
- Your Delivery Address
- Your Credit Card Number
- Credit Card Expiry date - we find that this is the main cause of problems with pack processing
CUSTOM CLUB PACK MEMBERS - PLEASE CHECK OR SELECT YOUR WINES NOW
If you have a custom membership, please LOG IN to your account to check that you have all your wines selected, otherwise the system will default to auto-select more wines based on your previous selections. Once logged in, click on "Your Wine Club" on the left hand menu, then click the black "Edit Club" button. You can then review which wines you have selected and make any necessary changes to your pack.
SEASONAL PACKS AND WINEMAKER'S DOZEN - WHAT YOU'LL BE RECEIVING
Below is a link (blue) to the wines scheduled to be included in the Club packs; the Seasonal Six-Pack, Seasonal Dozen and Winemaker's Dozen. Please note, we cannot make any changes to wines included in these packs as they are pre-packed at a warehouse off-site from our cellar door.
If you would prefer to select your own wines, the best option is to change your membership to a "Custom Dozen" - you can change your Club Membership once you have logged in to your account online. Please call the office if you would rather us do this for you.
PAYMENTS
We will notify all members one month prior to processing club pack payments. This will also serve as a reminder to check your credit card expiry date and current delivery address.
DISPATCH
We dispatch all our Eastern States orders first [as they take longer to ship] then we dispatch all our Western Australian orders. Wines will be dispatched from our Capel warehouse [at the very latest] 7 days from payment. Once dispatched, please allow 10-15 business days for delivery, the further away you are from us, the longer it will take. If you haven't received your wine with 15 business days, please call us on [08] 9756 8577.
TRACKING YOUR ORDER
We enter your email address into the Australia Post tracking service and you should receive an email with the consignment number, which you can then track online at http://auspost.com.au/track/ Sometimes these emails aren’t received or are sent to your junk mail box. Please just let us know if you don’t receive yours.
CUSTOMER SERVICE
We pride ourselves on our excellent customer service. Please call us on (08) 9756 8577 or email admin@flametreewines.com if you have any questions or need assistance with your wine club shipments.
Thank you in advance for your continued membership.
As a family owned winery, we highly value your ongoing custom.
Warm Regards,
The Team at Flametree Wines